About us
We’ll show you how to leverage HubSpot’s powerful Service Hub so that you can deliver value, stay connected with your customers from the first touchpoint and establish a relationship that converts customers into ambassadors for your brand.
Customer service is so important. It makes your customers feel valued and your prospects excited to be working with you. HubSpot's Service Hub is there to help you achieve just that and more besides.
93% of customers are likely to make repeat purchases with companies that offer excellent customer service.
Whilst it may be the greatest, most powerful marketing tool ever to grace the earth, the internet has made marketing as complicated as it is rewarding, and it’s now harder than ever to earn and retain the attention and trust of your target audience.
The way to build connections with your customers and keep them engaged with your brand is by developing a marketing strategy and service pipeline that supports them at every stage of the buyer’s journey, from initial awareness through to closing the sale, and beyond.
Here are some of the key learnings we’ll provide in getting you get set up with HubSpot’s Service Hub:
Empower your team to handle enquiries quickly and efficiently to keep prospects engaged and customers happy with the Service Hub’s comprehensive ticketing system and triggers set-up. We’ll show you how to set this up according to your needs to make sure you’re really getting the most out of the platform.
Free your team from mundane, time-consuming, manual tasks with the power of automation! We’ll show you how to build out workflows that keep the channels of communication open between you and your prospects so that your sales team can spend more time focussing on converting those that are already engaging with your brand.
Integrate all of your social media accounts into HubSpot and start tracking performance metrics across all platforms in one place. You’ll also be able to build reports for social sessions, engagements and interactions, and measure your impact to determine the type of content that resonates with your audience.
We’ll get your conversation inbox all set-up and ready to roll, so you can easily keep track of all your internal and external communications.
We’ll show you how to access and customise your Service Hub dashboard, so you know where to turn to see all the data you need at a glance.
Establish your sales best practices and keep your team and sales process aligned with a comprehensive playbook, stored in one central space and accessible to all team members, at all times.
We’ll set up and integrate the email inbox for all of your team members, keeping your internal comms aligned in one central system.
The sales team member that works for you 24 hours a day, 7 days a week! We’ll show you how to make the most of HubSpot’s Live Chat feature, so you can continue to provide value to your customers and prospects outside of business hours.
By utilising several HubSpot features and integrations, Newcastle University was able to answer queries faster than ever before and free up its internal team to do more meaningful work for their prospects around the globe.
Techstep wanted a website that breathes inbound and a design that fulfills both the function and the feeling of a company that focuses on value for the visitor.
Sanne Anthonsen, Flexo Wash
HubSpot Service Hub is here to support you in supporting your customers. Get set up and started today with expert help from Avidly.